At Galaxy Ecom Solutions Limited (“Company,” “we,” “our,” or “us”), customer satisfaction is our priority. This Refund Policy explains the terms under which refunds are granted for our Services. By using our Services, you agree to this Refund Policy.

Company Information

  • Company Name: Galaxy Ecom Solutions Limited
  • Address: 141 Harden Road, Walsall, England, WS3 1ES
  • Phone: +44 7360 507028
  • Email: info@galaxyecomsolutions.com

Refund Eligibility

Refunds may be issued under the following circumstances:

  1. Service Not Provided: If the Service you purchased was not delivered as agreed due to an error on our part.
  2. Defective Service: If the Service was completed but did not meet the agreed-upon standards or scope.
  3. Cancellation by Us: If we cancel the Service due to unforeseen circumstances or reasons beyond your control.

Non-Refundable Items

The following are not eligible for refunds:

  • Services that have been fully delivered as agreed.
  • Situations where dissatisfaction arises from a failure to provide accurate or complete information on your part.
  • Any requests made beyond the refund eligibility period (specified below).

Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@galaxyecomsolutions.com with your name, contact information, and a detailed explanation of your issue.
  2. Supporting Evidence: Attach any supporting documents or evidence to help us evaluate your request (e.g., receipts, service agreements, etc.).
  3. Processing Time: Refund requests will be reviewed within 7 business days. You will be notified of the outcome via email.

Refund Timeline

If your refund request is approved, the funds will be processed as follows:

  • Refunds will be issued to the original payment method.
  • Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

Partial Refunds

In some cases, partial refunds may be issued based on the proportion of the Service that has been completed or delivered.

Changes to This Refund Policy

Galaxy Ecom Solutions Limited reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and it is your responsibility to review the policy periodically.

Contact Us

If you have any questions or need assistance with our Refund Policy, please contact us: