Welcome to Galaxy Ecom Solutions. This Privacy Policy explains how Galaxy Ecom Solutions Limited collects, uses, stores, and protects your personal information when you visit our website, purchase products, or interact with our services. Our company is registered in England with its registered office at 141 Harden Road, Walsall, WS3 1ES, England.

1. Who We Are

Galaxy Ecom Solutions Limited
Address: 141 Harden Road, Walsall, WS3 1ES, England
Email: info@galaxyecomsolutions.com
Phone: +44 7360 507028
Website: www.galaxyecomsolutions.com

2. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Account login details
  • Customer service inquiries and communications

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and browsing behavior
  • Referral sources
  • Cookies and tracking technologies data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Manage customer accounts
  • Provide customer support
  • Process payments and refunds
  • Deliver purchased products and services
  • Improve our website, products, and user experience
  • Send order updates and transactional communications
  • Send marketing communications (where permitted by law)
  • Detect and prevent fraud, abuse, or security threats
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting providers
  • Marketing and analytics service providers
  • Professional advisers and legal authorities when required by law

All third-party service providers are required to protect your information and use it only for authorized purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Analyze website performance
  • Improve user experience
  • Support marketing and advertising activities

You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration
  • Disclosure

While we take reasonable steps to safeguard your information, no internet transmission or storage system can be guaranteed as completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us at info@galaxyecomsolutions.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

12. International Data Transfers

Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us:

Galaxy Ecom Solutions Limited
141 Harden Road
Walsall, WS3 1ES
England

Email: info@galaxyecomsolutions.com
Phone: +44 7360 507028
Website: Galaxy Ecom Solutions Official Website