Galaxy Ecom Solutions Limited (“Company,” “we,” “our,” or “us”) is committed to providing reliable and efficient shipping and delivery services for our customers. This Shipping and Delivery Policy outlines the terms and conditions governing the shipment of products and delivery of services offered by us. By using our website and purchasing from us, you agree to the terms of this policy.

Company Information

  • Company Name: Galaxy Ecom Solutions Limited
  • Address: 141 Harden Road, Walsall, England, WS3 1ES
  • Phone: +44 7360 507028
  • Email: info@galaxyecomsolutions.com

Shipping Information

  1. Shipping Locations
    • We ship to most locations within the United Kingdom and internationally. If you are unsure whether we ship to your location, please contact us before placing an order.
  2. Shipping Costs
    • Shipping costs are calculated at checkout and depend on the delivery address, shipping method, and the weight and size of the items.
    • Any customs duties, taxes, or additional fees for international shipments are the responsibility of the customer.
  3. Processing Time
    • Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or for custom orders, processing times may be longer.
  4. Shipping Methods
    • We offer a range of shipping options, including standard, expedited, and express shipping. Delivery times vary depending on the selected shipping method.

Delivery Information

  1. Estimated Delivery Time
    • UK Deliveries: 3-7 business days.
    • International Deliveries: 7-21 business days, depending on the destination and customs processing.
  2. Tracking Your Order
    • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
  3. Failed Deliveries
    • If delivery fails due to an incorrect address or absence of the recipient, the package may be returned to us. In such cases, reshipping costs will be the customer’s responsibility.

Delays and Issues

While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as:

  • Weather conditions
  • Customs inspections
  • Carrier delays

If you experience a delay or have any concerns, please contact us at info@galaxyecomsolutions.com or +44 7360 507028 for assistance.

Damaged or Lost Items

  1. Damaged Items
    • If your item arrives damaged, please notify us within 48 hours of delivery. Provide photos of the damaged item and packaging to support your claim.
  2. Lost Items
    • If your order is lost in transit, we will work with the shipping carrier to resolve the issue. Replacement or refund options will be provided based on the carrier’s investigation.

Changes to Shipping Address

  • Any changes to the shipping address must be requested before the order is dispatched. Once the order is shipped, address changes cannot be accommodated.

Changes to This Policy

Galaxy Ecom Solutions Limited reserves the right to modify this Shipping and Delivery Policy at any time. Updates will be posted on our website, and it is your responsibility to review the policy periodically.

Contact Us

If you have any questions or need assistance regarding shipping and delivery, please contact us: