At Galaxy Ecom Solutions, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned with all original tags, packaging, and accessories.
- Be accompanied by proof of purchase or order confirmation.
- Not show signs of damage caused by misuse, neglect, or improper handling.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, and quality reasons, the following items may not be eligible for return:
- Products showing signs of wear or use.
- Items damaged by the customer.
- Clearance, sale, or promotional items (unless defective).
- Gift cards or digital products, if offered.
- Personalized or custom-made products.
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective product
- An incorrect product
Please contact us within 48 hours of delivery at info@galaxyecomsolutions.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and, where appropriate, offer a replacement, exchange, or full refund.
4. Return Process
To initiate a return:
- Contact us at info@galaxyecomsolutions.com.
- Include your order number and reason for return.
- Wait for return authorization instructions.
- Securely package the item and send it to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
5. Refunds
Once your returned item is received and inspected:
- We will notify you regarding approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your bank, card issuer, or payment provider.
Typically, refunds are completed within 5–10 business days after approval.
6. Shipping Costs
- Original shipping charges are generally non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service when returning products.
7. Exchanges
We may offer exchanges for:
- Defective items
- Damaged items
- Incorrect products received
Exchange requests are subject to product availability.
If a replacement is unavailable, a refund may be offered instead.
8. Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been dispatched, you must follow the standard return process after receiving the item.
To request cancellation, contact us immediately at info@galaxyecomsolutions.com.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for additional information.
- If you still have not received your refund, contact us at info@galaxyecomsolutions.com.
10. Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the laws of England and Wales and other applicable jurisdictions.
11. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Galaxy Ecom Solutions
141 Harden Road
Walsall, WS3 1ES
England
Email: info@galaxyecomsolutions.com
Phone: +44 7360 507028
Website: https://galaxyecomsolutions.com