At Galaxy Ecom Solutions, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders

1. Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding public holidays.
• During peak seasons, promotional periods, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (where availa

2. Shipping Locations

We currently ship to customers in multiple regions and countries, subject to carrier availability and local regulations.

If we are unable to deliver to your location, you will be notified during checkout or shortly after placing your order.

3. Estimated Delivery Times

Delivery times vary depending on the destination and shipping method selected.

Estimated delivery times:

Please note that these delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

4. Shipping Charges

Shipping costs are calculated during checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

5. Order Tracking

Where tracking is available, customers will receive tracking details via email after shipment.

Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation.

6. Customs, Duties & Taxes

For international orders:

• Import duties, customs fees, VAT, taxes, and other charges may be imposed by the destination country.
• These charges are the responsibility of the customer unless otherwise stated.
• Galaxy Ecom Solutions is not responsible for delays caused by customs clearance procedures.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Customs inspections
• Severe weather conditions
• Public holidays
• Courier service disruptions
• High shipping volumes
• Incorrect shipping information provided by the customer

We appreciate your patience in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• We cannot guarantee recovery of packages shipped to an incorrect address supplied by the customer.

Please contact us immediately if you need to update your shipping information after placing an order.

9. Lost or Missing Packages

If your package appears to be lost:

1. Check the tracking information.
2. Contact the shipping carrier.
3. Contact us at info@galaxyecomsolutions.com with your order number.

We will work with the carrier to investigate the issue and determine an appropriate resolution.

10. Damaged Deliveries

If your package arrives damaged:

• Take photos of the packaging and product immediately.
• Contact us within 48 hours of delivery.
• Include your order number and supporting photographs.

We will review your claim and arrange a replacement or refund where appropriate.

11. Split Shipments

In some cases, orders containing multiple products may be shipped separately from different warehouses or suppliers.

If this occurs:

• You will not incur additional shipping charges.
• Items may arrive on different dates.

12. Delivery Confirmation

A shipment is considered delivered when the carrier confirms delivery to the shipping address provided during checkout.

Galaxy Ecom Solutions is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Galaxy Ecom Solutions
141 Harden Road
Walsall, WS3 1ES
England

Email: info@galaxyecomsolutions.com
Phone: +44 7360 507028
Website: https://galaxyecomsolutions.com